Position: Event/Operations Manager

Facility Name: TIAA Bank Field and Daily’s Place

Location: SMG Jacksonville

Department: Events/Operations

Reports to: Director of Events

FLSA Status: Full-Time/Salary/Exempt

Date Opened: July 24, 2018

Closing Date: August 7, 2018 


SMG, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the Event/Operations Manager for SMG/TIAA Bank Field and Daily’s Place. We are seeking an experienced person in event and facility management to join our SMG TEAM.   The Assistant Event Manager works for the Director of Events to direct and coordinate personnel, subcontractors, and daily activities involved in the successful execution of a comprehensive Guest Services Program, Event Services delivery and event management.  This position plays a primary role in fostering a successful working relationship with primary clientele; City of Jacksonville, Jacksonville Jaguars and all event promoters.  


Essential Duties and Responsibilities


  • Assists the Director of Events in planning, coordinating, monitoring, directing, and managing event coordination, operations, security, crowd control, guest and event services, outside contractor service functions, audio/visual services and enforces fire and life safety and ADA compliance.

  • Coordinates and communicates client’s needs in a timely manner to the appropriate internal and external departments and organizations. 

  • Directs and oversees SMG’s operations department in the absence of the Operations Manager.

  • Serve as SMG’s “Point of Contact” for Daily’s Place. 

  • Assist SMG staff to implement security plans, security programs such as Emergency Response and Crisis Management, Physical Security, Information Protection, Incident Management and/or Investigation.

  • Assist in ensuring all Event pertinent information is obtained, compiled and documented with follow-up and distribution to proper entities.  This includes but is not limited to compiling, filing, and distributing event settlements, client invoices, medical service reports, incident reports, ejection and arrest reports.

  • Assist with event management, estimates and customer service at TIAA Bank Field and Daily’s Place as requested by Director of Events.

  • Work extended and/or irregular hours including nights, weekends, and holidays, as needed.

  • Some travel may be required.

  • Other duties may be assigned.




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Maintain an effective working relationship with clients, employees, subcontractors, guests, and others encountered in the course of employment.

  • Follow oral and written instructions and communicate effectively with others in both oral and written form.

  • Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.

  • Operate a personal computer using MS-DOS, Windows, Word, Excel, and other standard office equipment.

  • Be licensed and insured to operate a motor vehicle in the United States.

  • Possess excellent organizational, planning and problem-solving skills, professional presentation, and work ethic.Remain flexible and adjust to situations as they occur.

  • Must be able to lift 40lbs, climb stairs, navigate ramps, and stand for prolonged periods of time. 


Education and/or Experience

  • High school graduate with some college training.

  • 3 plus year in related experience in the public assembly industry in a support or management position.


Physical Demands


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.




The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply:

Apply at: 


External applicants: Click here to apply.  

Internal applicants: Click here to apply. 

Kimberly Escolano

SMG Jacksonville

300 A. Philip Randolph Blvd

Jacksonville, FL 32202


Applicants that need reasonable accommodations to complete the application process may contact 904-630-0334.


SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.