Warrior Relations Specialist

K9s For Warriors is the nation's largest provider of service dogs to veterans suffering from the invisible wounds of war, such as Post-traumatic Stress. Our unique, in-house program helps change the lives of American heroes by pairing them with a battle buddy, who was likely a rescue dog, and then teaching him or her to utilize that dog to mitigate the symptoms of their disabilities. It takes a team effort to make this happen. Our dedicated staff, no matter what department, comes into work knowing that they are helping to save lives! Our mission-first culture has guided our incredible success and growth. In order to help fuel our life-changing program, we are in search of a Warrior Relations Specialist.

Summary/Objective

Under the direct supervision of the Warrior Relations Manager, The Warrior Relations Specialist's primary function is to be the principal liaison for the warrior applicant/graduate. This employee will be responsible for coordinating, following-up and communicating with the warriors.

Required Education and Experience

  • Knowledge of the Veterans community and issues regarding serving clients from this community

  • Experience in working with Veteran Service Organizations and/or Department of Veterans Affairs

  • Ability to work with persons with mental and physical disabilities

  • Temperament must be well mannered and balanced

  • Ability to carry on coherent conversations with challenging clients

  • Possess patience to interact with challenging clients

  • This position requires the candidate possess a strong ability to speak clearly, and effectively as well as the ability to listen to and hear, clients who may be in distress. Strong analytical skills

 

Preferred Education and Experience

  • Veteran status

  • Bachelor's degree

 

Essential Functions

  • Managing all phases of the Warrior application process, including:

  • Collecting and screening of all required paperwork

  • Conducting phone interviews with warriors

  • Collecting references on warriors

  • Reviewing and approving application package, forwarding for 2nd level approval, and final approval from the Warrior Relations Manager

  • Determining class dates and scheduling warrior accordingly, providing acceptance paperwork

  • Completing all in-class administrative functions on behalf of warriors

  • Interacting with warriors through various modes of communication to include phone, e-mail, and in-person meetings

  • Serving as a point of contact for future, current and graduated warriors:

  • Maintaining pre-class contact with warriors at prescribed intervals via phone, email, and regular mail

  • Maintaining pre-class and post-class contact with warriors as per department policies

  • Scheduling recertification for warriors as required

  • Managing warrior data in paper form and a proprietary database

  • Acting as the liaison between warriors and the other departments at K9s For Warriors.

  • Responding to the inbound communication from warriors and family members regarding program

  • Coordinating with dog trainers and warrior trainers ensuring they have the information necessary to make an appropriate service dog match

  • Participate as necessary in the onboarding and in-processing of new warrior classes

  • Manage all in-class paperwork to be added to cumulative warrior file

  • Assist with the setup and breakdown of graduation ceremonies for warrior graduates

 

Competencies

  • Problem Solving/Decision Making

  • Positive Communication Skills

  • Teamwork

  • Compassion

 

Travel

  • Limited basis as needed

K9s For Warriors provides competitive compensation, a full benefits package that includes medical, dental, vision, FSA, and supplemental benefits for yourself and your dependents. K9s For Warriors pays in full; Life, STD, LTD for all employees, and company match to our 401K plan. We offer PTO and Holiday pay as part of our total compensation package. We are an EEO employer. M/F/V/D

Full time, 40 hours per week.

Job Type: Full-time

Experience

  • researching various veterans resources: 1 year

  • effective policy/memo wirting: 1 year

  • reading military styled documents: 1 year

 

Education

  • Bachelor's

To Apply